• Private article

    • March 6, 2019
    • Kevinruess

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  • Add Member to Multiple Memberships Simultaneously

    • February 6, 2019
    • Kevinruess

    IMPORTANT: The following tutorial works with the latest version of Gravity Press 3.x. Please note however, that with this simultaneous membership signup, only one transaction will be created in Members page regardless of how many membership level/s your customer signs up for. Additionally, canceling any of the subscription level would…

  • The Plugin is Sending Too Many Emails to the Same User

    • October 4, 2018
    • Kevinruess

    This can happen on some hosting providers that send email on your site’s behalf, but not all providers. It’s still a bit unclear exactly what this only happens to on some hosting environments and not others. It’s possible that it has something to do with these hosts’ complex and proprietary…

  • How to Update Payment Information

    • August 10, 2018
    • Kevinruess

    The following video and steps demonstrates how to update your payment information for an existing subscription in your RistrettoApps account: Log in to your account at Ristretto Apps. 2. Once you’re logged in you will be redirected to your Home page. 3. Scroll down to “Annual Subscriptions” section. 4. Click…

  • My Delayed Emails Are Not Being Sent Out

    • May 30, 2018
    • Kevinruess

    There are a few different reasons this could be happening: Problematic Configuration of Gravity Forms Notifications Issues with WP system email address being flagged by email providers as spam Issues with WP Cron and your webhost’s email system Problematic Configuration of Gravity Forms Notifications The main issue that we see…

  • Plugin License Key Won’t Activate on My Site

    • May 21, 2018
    • Kevinruess

    Every so often, a customer will find that they’re having trouble activating one of our plugins’ license keys on their site immediately after purchase. Try Deactivating A Few Possible Culprits There are a few possible culprits that might be contributing to the issue including: Security Plugins: Some security/protection plugins also…

  • How Do I Create a Form with Only 1 Wishlist Member Level as an Option?

    • November 27, 2017
    • Kevinruess

    The following is how to setup our plugin Gravity Member using a Gravity Forms form that adds a user to only 1 Wishlist Member level (vs. providing multiple level options). In this video, we show you exactly how. Note the in the following video we reference MemberPress and our product Member…

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