Submit A Ticket – Ristretto Apps Documentation

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Please include either your license key or order number so that we can look up your account status. Please note that technical support is only offered for customers with active licenses.

Refund Request

Based upon the date you purchased the plugin, you are now past our 10 Day Evaluation Period, in which a refund may be requested for any reason, as per our Terms and Conditions which each customers agrees to upon purchase.

That said, you still have 30 days from date of purchase to have us help you with getting everything working with the plugin on our site. If we cannot help you get things configured and working on your site within 30 days of purchase (with reasonable cooperation on both sides) we will be happy to provide you a refund for your purchase.

To get started having us assist you with your purchase, please submit a technical support request by choosing "Technical Support Request" from drop-down at the top.

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In cases where there's something strange going on with one of our plugins on our site, we normally ask you to create and send to us Administrator login credentials.

So that you do not have to share a sensitive username and password with us and to ensure greater security, please install the Temporary Login Without Password plugin on your site and paste the link in the URL below:

Note: Please set expiration to at least 1 week.

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