Submit A Ticket - Ristretto Apps Documentation

Please select*

I AM NOT a customer yet, but I have a question before I purchase
I AM a customer and need some assistance

I've Got a . . .*

Is this a refund request?

No
Yes

Date of Purchase*

Refund Request

Ristretto Apps wants our customers to be completely satisfied with any product they buy from us, however we understand problems do arise. We stand behind our products and will assist you in solving any problem you may have, but we also expect you to adequately understand what you are purchasing and why before a purchase is made. We encourage all potential customers to contact us with any questions, concerns, or problems using the Pre-Sale option on this contact form.

Can I Get a Different Product if I Don’t Plan to Use the Original Product Purchased?

Yes, just let us know which product you’d like to get a license for instead of the product purchased, and we will exchange licenses for you. If the product you’re interested in is a higher price than the product you originally purchased, we’ll simply ask you to pay the difference.

In Which Cases Can I Ask For a Refund?

As per our Terms and Conditions, which all customers agree to upon purchase, we will happily consider refunds for all purchases for the following circumstances:

If our product fails to function properly due to a bug that we cannot support and if we cannot help you get things configured and working on your site within 14 days of purchase (with reasonable cooperation on both sides)
If you believe that our product information page is or was inaccurate or confusing regarding promised features and functions of the product

To review our entire Terms and Conditions, click here

Refund Request

Ristretto Apps wants our customers to be completely satisfied with any product they buy from us, however we understand problems do arise. We stand behind our products and will assist you in solving any problem you may have, but we also expect you to adequately understand what you are purchasing and why before a purchase is made.

It appears you purchased the product over 14 days ago, which means you are no longer eligible for a refund request.

As per our Terms and Conditions, which all customers agree to upon purchase, refund requests made after 14 days of the date of purchase are not eligible for a refund, unless you’ve submitted a support request over 14 days ago and we have not yet been able to resolve a technical issue related to our product not functioning as expected.

The good news is that we are here to help you get your product working! Please change the selections above to submit a ticket instead so that we can help you get things working.

Next Steps

I’d like to request Technical Support
I’d like to exchange my product for another product
I’d like a refund as it’s been over 14 days since I first requested support and the situation is not resolved

Check our Knowledge-base

No solution, let me contact support*

I confirm I have searched the knowledge base and am unable to find an answer to my question

Plugin Name*

Plugin Version*

License Key or Order Number*

Please include either your license key or order number so that we can look up your account status. Please note that technical support is only offered for customers with active licenses.

How Can We Help You?

Name

First Last

Email*

Subject*

Question*

Specific Feature/Function*

What specific information/description do you believe was inaccurate or confusing regarding promised features and functions of the product listed on the product information page?

Please Tell Us More

Name*

First Last

Email*

Subject*

Issue*

Send a screenshot or screen-recording as well?

Optional

Screenshots and screen-recordings are immensely helpful in demonstrating any technical issue.

For screen-recordings, we recommend Screen-cast-o-matic

Screenshots

Drop files here or

Accepted file types: jpg, gif, png, pdf, jpeg, Max. file size: 64 MB, Max. files: 10.

Please upload clear and high quality images of your settings. You may upload to as many as 10 if you’d like. Make sure your images are no larger than 10MB each.
Zip files are not accepted

Screen recording URL

Phone

This field is for validation purposes and should be left unchanged.