Submit A Ticket Please select*I AM NOT a customer yet, but I have a question before I purchaseI AM a customer and need some assistanceI've Got a . . .*Technical Support RequestGeneral InquiryIs this a refund request?NoYesDate of Purchase* Date Format: MM slash DD slash YYYY Refund Request Ristretto Apps wants our customers to be completely satisfied with any product they buy from us, however we understand problems do arise. We stand behind our products and will assist you in solving any problem you may have, but we also expect you to adequately understand what you are purchasing and why before a purchase is made. We encourage all potential customers to contact us with any questions, concerns, or problems using the Pre-Sale option on this contact form. In Which Cases Can I Ask For a Refund? As per our Terms and Conditions, which all customers agree to upon purchase, if the product fails to function properly due to a bug that we cannot support and if we cannot help you get things configured and working on your site within 30 days of purchase (with reasonable cooperation on both sides) we will be happy to provide you a refund for your purchase. To get started having us assist you with your purchase, please submit a technical support request by choosing Technical Support Request from drop-down at the top. Can I Get a Different Product if I Don't Plan to Use the Original Product Purchased? Yes, just let us know which product you'd like to get a license for instead of the product purchased, and we will exchange licenses for you. If the product you're interested in is a higher price than the product you originally purchased, we'll simply ask you to pay the difference. To review our entire Terms and Conditions, click hereTell Us the Reason You're Requesting a Refund*We cannot grant refunds without a specific description of the problem. For example, descriptions like "Doesn't work" or "Won't work for us" will not be granted refunds. Please describe the exact nature of the problem in order to have your refund request considered. Also, refunds will not be granted for products purchased more than 14 days ago or after June 14, 2020 when our refund policy changed.Check our Knowledge-base No solution, let me contact support* I confirm I have searched the knowledge base and am unable to find an answer to my question Plugin NameDashing Memberships ProEasy PressGravity Forms Delayed NotificationsGravity Forms Direct Coupon LinksGravity PressGravity PMPGravity TablesGravity WishlistHandsome Testimonials ProOther (not listed)Plugin VersionLicense Key or Order Number*Please include either your license key or order number so that we can look up your account status. Please note that technical support is only offered for customers with active licenses.How Can We Help You?Name First Last Email* Subject*Question*Please Tell Us MoreName* First Last Email* Subject*Message*Send a screenshot or screen-recording as well?OptionalScreenshots and screen-recordings are immensely helpful in demonstrating any technical issue. For screen-recordings, we recommend Screen-cast-o-maticScreenshots Drop files here or Accepted file types: jpg, gif, png, pdf, jpeg. Please upload clear and high quality images of your settings. You may upload to as many as 10 if you'd like. Make sure your images are no larger than 10MB each. Zip files are not accepted Screen recording URL EmailThis field is for validation purposes and should be left unchanged.
