Submit A Ticket - Ristretto Apps Documentation

Please select*

I AM NOT a customer yet, but I have a question before I purchase
I AM a customer and need some assistance

I've Got a . . .*

Is this a refund request?

No
Yes

Date of Purchase*

Is the date above, the . . .*

Original Purchase Date
Most Recent Subscription Payment Date

Refund Request

Ristretto Apps wants our customers to be completely satisfied with any product they buy from us, however we understand problems do arise. We stand behind our products and will assist you in solving any problem you may have or providing you a full refund for your original purchase.

Refund Request

Ristretto Apps wants our customers to be completely satisfied with any product they buy from us, however we understand problems do arise. We stand behind our products and will assist you in solving any problem you may have, but we also expect you to adequately understand what you are purchasing and why before a purchase is made.

It appears you purchased the product over 14 days ago, which means you are no longer eligible for a refund request.

As per our Terms and Conditions, which all customers agree to upon purchase, refund requests made after 14 days of the date of purchase are not eligible for a refund, unless you’ve submitted a support request over 14 days ago and we have not yet been able to resolve a technical issue related to our product not functioning as expected.

The good news is that we are here to help you get your product working! Please change the selections above to Technical Support Request instead so that we can help you get things working.

Refund Request

Ristretto Apps wants our customers to be completely satisfied with any product they buy from us, however we understand problems do arise. We stand behind our products and will assist you in solving any problem you may have, but we also expect you to adequately understand what you are purchasing and why before a purchase is made.

As per our Terms and Conditions, which all customers agree to upon purchase, refund requests for subscription payments are not eligible for a refund. We always provide at least 1 email notice 2 weeks before the renewal date to provide ample opportunity to cancel your subscription by logging into your account at ristrettoapps.com.

The good news is that we are here to help you get your product working! Please change the selections above to Technical Support Request instead so that we can help you get things working.

Next Steps

I’d like to request Technical Support
I’d like to exchange my product for another product
I’d like a refund as it’s been under 14 days sincethe purchase date

Check our Knowledge-base

No solution, let me contact support*

I confirm I have searched the knowledge base and am unable to find an answer to my question

Product Info

Product Name*

Plugin Version*

License Key or Order Number*

Please note that technical support is only offered for customers with active licenses

Please Tell Us More

Name*

First Last

Email*

Subject*

Issue/Question*

Specific Feature/Function*

What specific information/description do you believe was inaccurate or confusing regarding promised features and functions of the product listed on the product information page?

Send a screenshot or screen-recording as well?

Optional

Screenshots and screen-recordings are immensely helpful in demonstrating any technical issue.

For screen-recordings, we recommend Screen-cast-o-matic

Screenshots

Drop files here or

Accepted file types: jpg, gif, png, pdf, jpeg, Max. file size: 64 MB, Max. files: 10.

Please upload clear and high quality images of your settings. You may upload to as many as 10 if you’d like. Make sure your images are no larger than 10MB each.
Zip files are not accepted

Screen recording URL

Comments

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