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Why can’t my members cancel/upgrade/downgrade their account with Authorize.net?

Gravity Press

Use Gravity Forms for MemberPress Checkout and Registration

We do offer limited support for Authorize.net. Basically, while you can use Gravity Press to register WordPress users for 1-time payments without an issue, recurring/subscription payments created using Gravity Forms + Authorize.net have some limitations in that they will look and act like 1-time payments in MemberPress instead of recurring transactions.

The practical effect of this is that if a member wants to cancel/upgrade/downgrade their membership from within MemberPress using the Member Account/Portal page, they will not be able to. Instead, the site admin will need to handle all cancellations/upgrades/downgrades manually. This is due to the limitations related to Authorize.net and is outside of our control. If you need to be able to offer such account-management features to your members, we recommend using Stripe and the Gravity Forms Stripe add-on.
*This is noted on our product information page.

Updated on June 5, 2023

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